Primary engagement
Independent audit of the SaaS onboarding application
A walk of the application that turns a signed order into a live tenant — treated as a record of who was admitted, when, and with what rights, not as a product demo.
A SaaS onboarding application is the gate between a commercial promise and a live account. Sales closes a deal. Someone then creates an organisation, verifies a person, invites seats, attaches billing, and marks the checklist done. If that gate is leaky, you admit people who should not be in the product, or you leave paying customers half-provisioned while the ledger already recognises revenue.
Mind Endpoint Path does not recertify the vendor’s software and does not redesign your welcome emails. We extract the onboarding event log, the tenant register, the invite table, and the contract or order file, then walk those records against each other. The question is ordinary: for this period, who was admitted, who was left waiting, and who was given rights the order form never granted.
Fieldwork usually starts in Subang Jaya with a bounded extract and a recorded walkthrough of the live flow using a test tenant you control. We do not need production passwords. We do need a population date, a list of environments, and a named owner for each override role.
The report is written for management and, where you instruct us, for an internal auditor or a statutory auditor who wants to understand how customers enter the product. Findings are classified as completeness, access, timing, or authorisation. We do not issue a software-quality certificate.
Who it is for
Operations leads, customer-success directors, and finance controllers who need evidence that every contracted customer was onboarded once, completely, and with the seats the order form allowed.
Typical fee note
Typically from RM 19,000 after a document request. Quoted in writing. This page is not a checkout. Fees are quoted in writing after scoping. This page is not a checkout.
Scope we usually test
- Signed orders and closed opportunities against tenants actually created
- Abandoned, duplicated, and silently deleted onboarding sessions
- Verification steps that can be skipped, spoofed, or completed by staff on a customer’s behalf
- First-login and first-invoice events against the contract start date
- Admin overrides, impersonation, and “complete onboarding for this account” functions
What you receive
- Scoping note and extract request
- Population of tenants, invites, and completed checklists for the period
- Exception log with sample evidence
- Written report and a close-out discussion at Taman Industri Subang or by video