Conversion records
Trial-to-paid conversion completeness review
Testing whether every trial that should have become a paying tenant did so, and whether paying tenants still carry trial flags that hide them from billing or from access reviews.
Taman Industri Subang · Selangor
We walk the path a customer takes into your product, then write down who was actually admitted.
Mind Endpoint Path audits SaaS onboarding applications: the screens and event logs that turn a signed order into a live tenant. The work is an examination of records, not a redesign of your welcome flow.
The path we reconstruct
Each engagement follows the same sequence the customer is supposed to follow. We test the records at every stop, not the marketing copy on the screen.
- Signup and source
- Verification
- Tenant and organisation
- Invites and seats
- Billing attach
- First session and close
Primary service
Independent audit of the SaaS onboarding application
We extract the event log, the tenant register, the invite table, and the order file, then walk those records against each other. The question is ordinary: for this period, who was admitted, who was left waiting, and who was given rights the order form never granted.
Fieldwork for one onboarding product usually runs five to nine weeks. A test tenant you control is walked live; we do not need production passwords. Fees typically begin at RM 19,000 for one product and one legal entity. That figure is informational. There is no online checkout.
Related examinations we take
All services
Who was admitted
Identity and verification control testing
Examining the checks that are supposed to confirm a person and an organisation before the onboarding application grants a tenant.
Rights granted
Seat and permission provisioning versus the order
Testing whether invited users, roles, and seat counts in the onboarding application match the signed order — including silent extras and seats that were never activated.
The join
Sales-to-product handoff examination
Rebuilding the join between the CRM opportunity that closed and the tenant the onboarding application created — including duplicates, orphans, and deals that never arrived.
Before cut-over
Pre-go-live review of a new onboarding application
A controls review of a replacement or first-time onboarding application before the first live customer is walked through it.
What a recent file actually held
Regional HR subscription · Year-end 2025
Self-serve tenants sitting beside a sales-led checklist
Closed-won deals were complete. The tenant table held another forty-one accounts from the marketing “start free” door, three of which had been given production data during a demo. We left a create-source field and a weekly orphan list.
Vertical SaaS for clinics · Q1 2026
Checklist completion ahead of billing attach
Completion was a button available after the first invite. Fourteen tenants were marked live with no invoice account. Commission had already been calculated. We required a system-set flag and a compensating report until the vendor could enforce the event order.
Replacement of an incumbent signup flow · Cut-over, late 2025
In-flight invites that did not migrate
Pending invites were dropped because they had no tenant key in the new model. Customers arrived on Monday to a blank organisation. Go-live was held one week. The migration file gained an invite table before the second attempt.
Who asks us in
Operations leads who cannot join closed-won deals to live tenants. Customer-success directors whose checklist completion does not match first login. Controllers who discovered unpaid seats granted during onboarding. Programme sponsors replacing a signup flow who need an operations memo before cut-over.
The desk is at 52 Jalan TS 6/5, Taman Industri Subang, Subang Jaya. Site work in the Klang Valley is ordinary. Extracts can be reviewed remotely when access is arranged.
How a walk starts
Send the name of the onboarding application, the legal entity that owns the tenants, whether signup is sales-led or self-serve, and the period you care about. We reply with an extract request. If the work is not an examination of an onboarding application, we will say so.