Primary engagement
Independent audit of the SaaS onboarding application
A walk of the application that turns a signed order into a live tenant — treated as a record of who was admitted, when, and with what rights, not as a product demo.
Services
Work that will appear on an engagement letter.
Each item is an examination of an onboarding application and the records around it. Durations and fee notes are typical starting points for a Malaysian entity with one product. They are not an offer to transact online.
Conversion records
Trial-to-paid conversion completeness review
Testing whether every trial that should have become a paying tenant did so, and whether paying tenants still carry trial flags that hide them from billing or from access reviews.
Who was admitted
Identity and verification control testing
Examining the checks that are supposed to confirm a person and an organisation before the onboarding application grants a tenant.
Rights granted
Seat and permission provisioning versus the order
Testing whether invited users, roles, and seat counts in the onboarding application match the signed order — including silent extras and seats that were never activated.
The join
Sales-to-product handoff examination
Rebuilding the join between the CRM opportunity that closed and the tenant the onboarding application created — including duplicates, orphans, and deals that never arrived.
Before cut-over
Pre-go-live review of a new onboarding application
A controls review of a replacement or first-time onboarding application before the first live customer is walked through it.